GENERAL RETURN POLICY
Products can be returned for a refund within 15 days after purchase.To initiate your return, please contact email@example.com, a return address will be provided. Do not return to the warehouse without prior authorization. Please include your order number and the reason for your return. We ask that our customers be responsible for the shipping charges associated with a return shipment. The client must be sure to include the tracking number, without this number there will be no refund. The return must be initiated within 15 days of receipt and will receive a 20% restocking fee. Once the product has been received, a full product refund will be issued.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Include the tracking number
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRODUCTS DAMAGED DURING SHIPMENT AND DEFECTIVE PRODUCTSPlease report damaged or defective products within one week of receiving the product. will repair or replace the damaged or defective goods for no additional charge. Please contact firstname.lastname@example.org to initiate your repair/replacement. Return the new, unopened items to us within 14 calendar days of delivery
- Simply contact our support team at email@example.com if you have any questions regarding your return.
- For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
- Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
- Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
- Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).